Recovery Services Associate

1 week ago


Ashburn, Virginia, United States iCRYO Full time

Attractive compensation structure with substantial monthly incentives and bonuses


iCRYO One Loudoun is a pioneering Recovery and Wellness Center that focuses on Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy, and other related offerings.

Our mission is to enhance the lifestyle of our team members and clients by delivering professional, affordable, and convenient recovery services while setting new standards in the health and wellness sector.

Our Company Culture is rooted in our dedication to improving the quality of life for our clients.

We collaborate as a team in all facets of our daily operations to provide exceptional, affordable, and accessible services to everyone.

With accountability at every level and productivity throughout our organization, we can offer our clients the experience they deserve.


Position Overview:

Our ideal candidate should possess a vibrant personality and a strong commitment to overall wellness and recovery. Must be enthusiastic and prepared to assist clients upon their arrival.

The Client Engagement Specialist is responsible for guiding and educating clients in reaching their wellness objectives through outstanding customer service, promoting through social media, and participating in community events.

The Client Engagement Specialist will also be tasked with ongoing education about our products and services, collaborating with other team members, and adhering to safety protocols within the center.


The Client Engagement Specialist should be proactive, customer-focused, ambitious, positive, trustworthy, detail-oriented, and goal-driven.

This individual will work alongside the Center Manager and their team to identify and resolve issues, establish expectations, set goals, and complete daily responsibilities.

This candidate must also have the ability to perform their duties and responsibilities with minimal direct oversight.

Base salary plus commission

Qualifications:

  • Ability to work a minimum of 12-30 hours per week with a flexible schedule that includes evenings and weekends.
  • Ability to understand and pass several iCRYO-designed service assessments following initial training.
  • Exhibit exceptional customer experience skills, manage and resolve client issues to maintain loyalty.
  • Comprehend the needs of the client, with the ability to educate clients on services in a competent, efficient, and professional manner.
  • Meet or exceed minimum productivity standards set by the company, including sales targets.
  • Experience in Retail Sales is preferred but not mandatory.


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