Senior Dedicated Account Manager

2 weeks ago


Jacksonville, Florida, United States Knight Transportation Full time
Job Summary

We are seeking a highly skilled and experienced Senior Dedicated Account Manager to join our team at Knight Transportation. As a key member of our organization, you will be responsible for managing customer service and operational expectations, providing analysis of key performance metrics, and driving profitability for Knight.

Key Responsibilities
  • Customer Service and Operational Management: Proactively review current capacity to determine appropriate adjustments in order to provide optimal planning opportunities and full utilization of equipment.
  • Leadership and Guidance: Provide direction and guidance to assigned Dedicated Account Managers, operations team, and client to identify and correct service issues at the root cause.
  • Transportation Solutions: Recommend, negotiate, and implement transportation solutions to meet customer network needs.
  • Profitability and Growth: Drive profitability for Knight by highlighting opportunities and engaging Knight Dedicated Operations to continuously improve solutions.
  • Collaboration and Development: Collaborate with other departments to build supply chain accuracy, standard procedures, controls, practices, and systems.
  • Associate Development: Develop on-site associates and foster solid working relationships with Knight and customer associates.
  • Customer Satisfaction: Drive customer satisfaction with KPI compliance.
  • Complex Issue Resolution: Provide solutions to complex issues and profitability stewardship for both the customer and Knight.
  • Revenue Growth: Drive revenue growth with existing customers by ensuring value-added solutions are implemented and operated effectively.
  • Strategic Value Proposition: Implement and orchestrate the strategic value proposition to multiple Knight Dedicated customers in the region.
Qualifications
  • Experience: 4 years' experience in progressively responsible roles in the transportation industry required.
  • Network Management: Demonstrated experience in network management/planning required.
  • Education: Bachelor's degree or equivalent combination of education and/or experience required.
  • Leadership Skills: Must be able to lead, influence, and motivate employees at all levels in a cross-functional, diverse, and changing environment.
  • Interpersonal Skills: Must possess exceptional interpersonal, decision-making, and analytical abilities with a creative approach to problem-solving.
  • Negotiation Skills: Must have strong decision-making skills with the ability to negotiate effectively.
  • Management Skills: Must be able to manage and motivate others.
  • Pressure Management: Must be able to work in a high-pressure environment.
What We Offer
  • Competitive Salary: Competitive starting salary commensurate with experience and geographic location.
  • Bonus Pay: Potential bonus pay based on company performance.
  • Volunteer Opportunities: Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package: Comprehensive benefits package including 401(K), medical, dental, vision, disability, supplemental, and life insurance, paid time off, and employee stock purchase plan.


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