Senior Dedicated Account Manager

1 week ago


Jacksonville, Florida, United States Knight Transportation Full time
Job Title: Senior Dedicated Account Leader

At Knight Transportation, we are seeking a highly skilled and experienced Senior Dedicated Account Leader to join our team. As a key member of our organization, you will be responsible for managing customer service and operational expectations, providing analysis of key performance metrics, and driving profitability for Knight.

Key Responsibilities:
  • Proactively review current capacity to determine appropriate adjustments in order to provide optimal planning opportunities and full utilization of equipment.
  • Provide direction/guidance to assigned Dedicated Account Managers, operations team, and client to identify and correct service issues at the root cause.
  • Recommend, negotiate and implement transportation solutions to meet customer network needs.
  • Collaborate activities with other departments to build supply chain accuracy, standard procedures, controls, practices and systems.
  • Develop on-site associates and foster solid working relationship with Knight and customer associates.
  • Drive customer satisfaction with KPI compliance.
  • Implementing and orchestrating the strategic value proposition to multiple Knight Dedicated customers in the region.
Qualifications:
  • 4 years' experience in progressively responsible roles in the transportation industry required.
  • Demonstrated experience in network management/planning required.
  • Bachelor's degree or equivalent combination of education and/or experience required.
  • Must be able to lead, influence and motivate employees at all levels in a cross functional, diverse and changing environment.
  • Must possess exceptional interpersonal, decision making and analytical abilities with a creative approach to problem solving.
  • Must have strong decision making skills with and able to negotiate effectively.
  • Must be able to manage and motivate others.
  • Must be able to work in a high pressure environment.
What We Offer:
  • Competitive starting salary commensurate with experience and geographic location.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package which includes:
    • 401(K)
    • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
    • Paid Time Off
    • Employee Stock Purchase Plan

Knight Transportation is an equal employment opportunity employer. We are committed to a culture of high expectations and exceptional performance. If you are a motivated and results-driven individual who is passionate about continual learning and display honesty and mutual respect, we encourage you to apply for this exciting opportunity.



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