Operations Director

2 weeks ago


Phoenixville, United States Nudy's Cafes Full time
Job Title: Operations Manager

Nudy's Cafes is a family-owned and operated restaurant company with a rich history dating back to 1979. Our commitment to delivering exceptional customer experiences has been the key to our success. As a multi-location restaurant company, we strive to provide quick, reasonably priced, and freshly prepared meals in a family-friendly environment.

Job Summary

We are seeking a highly motivated and experienced Operations Manager to lead and manage our locations. In this role, you will be responsible for delivering a high-quality customer experience, managing and motivating staff, and ensuring efficient restaurant operations. If you have a passion for service and a proven track record in restaurant management, we encourage you to apply.

Key Responsibilities
  • Coordinate daily restaurant operations to ensure seamless service delivery.
  • Understand and deliver on the Customer Journey to meet customer expectations.
  • Deliver superior service and maximize customer satisfaction through effective communication and problem-solving.
  • Respond promptly and accurately to customer concerns to maintain a positive reputation.
  • Regularly review product quality to ensure consistency and excellence.
  • Organize and supervise shifts to ensure efficient staffing and productivity.
  • Continuously manage, coach, and train employees to maintain a high level of service quality.
  • Ensure that Nudy's brand is represented consistently across all locations.
  • Train new and current employees on proper customer service practices and side work schedules.
Requirements
  • A minimum of 1 year of restaurant management and operations experience.
  • Proven ability to lead, motivate, and coach teams to achieve exceptional results.
  • Extensive food knowledge and ability to answer customer questions confidently.
  • ServSafe Certified (Food Manager Certificate) or ability to obtain certification within 30 days of employment.
  • Consistent Line Check submissions to ensure quality control.
  • Ability to interpret restaurant operations data from reports and use it to drive positive change.
  • Open availability to work any day of the week between 6:30am and 4:30pm.
  • Access to a vehicle during working hours.
Physical Requirements
  • Ability to traverse all parts of the restaurant quickly and efficiently.
  • Prolonged periods of standing and walking.
  • Ability to lift, stoop, bend, or twist and repeat the same movements.
  • Use of hands to handle, control, or feel objects, tools, or controls.
  • Ability to lift 25 pounds at times.
Benefits
  • Industry-leading work-life balance.
  • Growth opportunities within the company.
  • Company-subsidized medical benefits.
  • Dental benefits.
  • Paid vacation.
  • Sick days.
  • Bereavement leave.
  • Day shift only.
  • Shift meal.
  • Annual bonus potential up to $10,000.

We are committed to providing a welcoming and inclusive environment for our customers and employees. If you share our passion for delivering exceptional customer experiences and have the skills and experience to succeed in this role, we encourage you to apply.



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