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Service Technician for Sorting Equipment

2 months ago

Union Gap, United States Talent ACQ Full time
Job Overview

In a vibrant and customer-centric setting, you will take charge of the installation, upkeep, troubleshooting, and repair of our state-of-the-art sorting machinery at client locations. This position requires a combination of technical knowledge, mechanical skills, problem-solving abilities, and outstanding customer service.

Key Responsibilities:

  • Installation and Setup:
  • Carry out on-site installation of fruit sorting machinery, ensuring accurate configuration and operational efficiency.
  • Perform thorough commissioning tests to confirm equipment functionality.
  • Maintenance and Troubleshooting:
  • Conduct regular maintenance on sorting equipment to avert downtime and ensure consistent performance.
  • Identify and resolve technical problems, implementing prompt and effective solutions.
  • Carry out repairs and replace defective parts to restore machinery to peak performance.
  • Customer Education:
  • Deliver comprehensive training to clients on equipment usage and maintenance protocols.
  • Advise on best practices to enhance sorting efficiency and reduce operational interruptions.
  • Record Keeping:
  • Maintain precise documentation of all service activities, including installations, maintenance, and repairs.
  • Create detailed reports for clients and internal teams, outlining findings and suggestions.
  • Remote Assistance:
  • Utilize remote monitoring technologies to evaluate equipment performance and troubleshoot issues from a distance.
  • Engage with clients via phone or online platforms to assist them in resolving problems.
  • Ongoing Development:
  • Work with engineering teams to provide insights on equipment performance and contribute to product enhancements.
  • Stay informed about industry trends and advancements to improve technical expertise.

Qualifications and Skills:

  • Electrical Proficiency:
  • Skilled in interpreting electrical diagrams.
  • Capable of troubleshooting and repairing electrical systems, including PLCs and control panels.
  • Mechanical Knowledge:
  • Solid understanding of mechanical systems and components.
  • Experience in diagnosing and fixing mechanical issues in industrial equipment.
  • Technical Skills:
  • Familiarity with automation systems and sensors utilized in sorting machinery.
  • Knowledge of pneumatic systems and their integration with equipment.
  • Customer Relations:
  • Exceptional communication and interpersonal abilities.
  • Ability to provide clear and concise guidance to clients and team members.
  • Analytical Skills:
  • Strong problem-solving capabilities and the ability to think critically under pressure.
  • Detail-oriented with a focus on identifying root causes of issues.
  • Flexibility:
  • Willingness to travel frequently to client locations.
  • Ability to work independently and adapt to diverse work environments.
  • Teamwork:
  • Effectively collaborate with cross-functional teams, including engineering and customer support.
  • Share insights and contribute to the overall enhancement of products and services.

This position presents an exciting opportunity for individuals with a passion for technology, a robust mechanical-electrical background, and a commitment to delivering exceptional customer service.

Job Type: Full-time

Pay: $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • 8-hour shifts
  • Monday to Friday
  • On-call duties
  • Overtime as needed
  • Weekends as required