Customer Service Director
6 days ago
About the Role:
We are seeking a highly skilled Customer Service Manager to join our team at Listedbuy. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer experiences across all touchpoints.
Key Responsibilities:
- Develop and implement customer retention strategies to drive long-term relationships and loyalty
- Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
- Conduct site visits and client meetings to understand customer needs and preferences
- Work closely with account management teams to ensure seamless execution of customer requests and issues
- Monitor and analyze customer feedback to inform business decisions and drive continuous improvement
Requirements:
- Proven experience in customer-facing roles, preferably in a service industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and address customer pain points
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences
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