Restoration Project Manager

4 weeks ago


Marshfield, Massachusetts, United States SERVPRO of MarshfieldRockland Full time
Job Description

As a Restoration Project Manager at SERVPRO of Marshfield/Rockland, you will oversee all aspects of assigned restoration projects and crews. This front-line management position leads the team to operational excellence.

Key Responsibilities
  • Develop accurate project scopes and estimates using computer hardware and proprietary software.
  • Negotiate project scope and estimate approval with customers and clients.
  • Coordinate and oversee crews and resources to provide service on active projects, including subcontractors.
  • Review job site documentation to support services provided and ensure proper client requirements and billing process.
  • Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Manage production expenses, including equipment, vehicles, and material assets.
Additional Responsibilities
  • Manage customer and client experience and overall customer satisfaction, tracked with online reviews.
  • Provide priority response to potential customers.
  • Participate in recruiting, hiring, and training restoration teammates.
Position Requirements
  • Valid driver's license.
  • High school diploma or GED; associate degree or bachelor's degree preferred.
  • At least one year of management and/or supervisory experience.
  • At least three years of industry experience.
  • IICRC certification preferred.
Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, and work in tight spaces.
  • Ability to repetitively push, pull, lift, and carry objects.
  • Ability to work with and around cleaning agents.
  • Ability to successfully complete a background check, subject to applicable law.


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