Assistant General Manager

21 hours ago

Panama City, Florida, United States Capital Vacations Full time
Job Title: Assistant General Manager

Capital Vacations is seeking a highly skilled and experienced Assistant General Manager to join our team in Panama City Beach, FL.

Job Summary:

The Assistant General Manager will provide essential services to the mission of the organization and the day-to-day operations of the Resort. This role will assist the General Manager in coordinating all Board related functions, supervising and coordinating all operations of the Resort's departments, and ensuring a smooth-running operation.

Key Responsibilities:
  • Assist in coordinating all Board related functions with the General Manager
  • Supervise and coordinate all operations of the Resort's departments (Front Office, Maintenance, Housekeeping, etc.)
  • Assist the General Manager with all operational projects
  • Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
  • Responsible for after hour calls relating to resort issues as needed
  • Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
  • Assists with the processing of payroll, completing time edits, approving PTO requests and submissions in the absence of the General Manager
  • Coordinates with all department heads to ensure a smooth-running operation
  • Controls all guests' vouchers and accuracy of the room or guests' folios
  • Aids guests with inquiries, requests, and complaints
  • Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
  • Disciplines subordinates when necessary
  • Assists in training new team members
  • Codes and processes payables for review by management
  • Researches all accounting related questions, discrepancies, and processes information promptly
  • Contacts and negotiates vendor agreements as directed by the General Manager
  • Coordinates and assists the General Manager with the implementation of all policies and procedures for staff
  • Responsible for documenting, verifying and processing money due to the owners through the owner rental program
  • Performs multi-purpose tasks within the guidelines set forth by Capital Vacations
  • Complies with all Capital Vacations policies and procedures
  • Performs all other related duties and projects as assigned
Requirements:
  • Associate's degree in Hospitality Management, Bachelor's degree preferred, or in place of a degree, 5+ years of relevant experience
  • Minimum of five (5) years in the hospitality industry
  • Knowledge and proficiency in Microsoft Office
  • Knowledge and ability to use all basic office equipment
  • Multitask-oriented, organized and able to set priorities
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
  • Excellent communication skills, both written and oral
  • Proven leadership skills
  • Ability to process and resolve guest service requirements
  • Ability to assist, train and direct staff where necessary
  • Must dress professionally
  • Flexible schedule, weekends and holidays are a must

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