Associate Field Service Technician
4 weeks ago
Job Summary:
The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems, and peripherals within retail store and commercial business environments. This role involves performing a full workload of product installation, support services, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in-store systems.
Key Responsibilities:
- Perform basic repairs and services on products, including problem determination utilizing well-established, standard maintenance packages, diagnostics, reference documentation, system tools, and service aids.
- May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product-level engineering, and configuration changes, upgrades, and/or modifications to retail POS equipment.
- Effectively communicate with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance.
- Manage the situation and complete the service event in a high-quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation.
- Plan, prioritize, and schedule work to meet or exceed customer Service Level objectives.
Requirements:
- High School Diploma or equivalent.
- 2+ years' experience in electronic repair.
- Must be able to travel 100% of the time, domestic and/or air travel.
- Possesses basic knowledge of personal computer technology, network infrastructure, flat-panel TVs & monitors, cash registers/point-of-sale equipment, and associated retail devices.
- The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters.
About Toshiba Global Commerce Solutions:
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. We're passionate about our customers, the retail industry, and becoming a more responsible company as we help create a brighter future.
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