Sales Associate

3 days ago

Fresno, California, United States Floor & Decor Holdings, Inc. Full time
Job Summary

As a Sales Associate - Retail Floor Specialist at Floor & Decor Holdings, Inc., you will play a key role in providing exceptional customer service and support in finding products to complete customers' projects. You will contribute to a fast-paced, safe environment by maintaining the sales departments' cleanliness and stock levels.

Key Responsibilities
  • Connect with customers, ask about their projects, and recommend products to excite customers about their purchase.
  • Provide above-and-beyond customer service and exceed customer expectations when assisting customers.
  • Maintain the in-stock condition of assigned areas and ensure they are clean, shoppable, and safe.
  • Work in cooperation with management and team members to achieve sales goals.
  • Process customers at checkout using the point-of-sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures.
  • Create price tags and merchandise signs.
  • Stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values.
  • Demonstrate and understand compliance of the company's safety processes.
  • Answer the telephone according to the company guidelines.
  • Be available to assist in other areas of the store as needed.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Ability to handle multiple tasks and work well under pressure.
  • Some positions may require completion of forklift certifications through F&D.
Working Conditions

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

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