Field Operations Supervisor

1 week ago


Sacramento, California, United States Valet Living Full time
Job Summary

We are seeking a highly skilled Field Service Manager to oversee and support field service operations in an assigned territory consisting of approximately 20-40 apartment communities. The successful candidate will have the opportunity to ensure the successful deployment and quality of field services, including the careful selection of qualified independent contractors to join our network.

About Valet Living

Valet Living is a dynamic company that values customer satisfaction and excellence in service delivery. Our team members are dedicated to providing top-notch service to our clients and their residents.

Responsibilities
  • Manage projects for requested services of approximately 20-40 apartment communities as needed and assigned.
  • Identify, select, and onboard qualified independent contractors to build a bench in advance of capacity.
  • Update, distribute, and ensure the daily schedule needs are being managed and completed in a timely and satisfactory manner.
  • Coordinate with apartment community staff and independent contractors to meet client expectations.
  • Walk jobsites to ensure service compliance to customer requirements, leveraging Field Service team members where possible.
  • Ensure proper safety protocols and procedures are being met.
  • Ensure client satisfaction through promptly and effectively addressing questions or concerns.
  • Takes initiative and applies critical thinking skills to forecast/solve problems and drive results when anticipating independent contractor shortages, or when the independent contractors are not meeting the Client's standard of work.
  • Create and maintain cooperative working relationships and frequent communication with property staff and branch staff through daily site visits and timely response to questions and concerns.
  • Educate property staff on any/all new service offerings from Valet Living.
  • Comply with and train on all safety policies and procedures, reporting all safety incidents in a thorough and timely manner using Process Map.
  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed.
  • Keep accurate client interaction records.
  • Be attentive and mindful to property needs, contractor capacity, and our service offerings, work closely with the Account Management Team to sell and bid all services to meet Branch financial goals.
  • New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management.
  • Provide community managers with updates/progress with job task(s) completions.
  • Minimum bi-weekly visits per month for existing clients to build rapport.
  • Perform other duties, as assigned.


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