Clinical Operations Manager

4 weeks ago

Irvine, California, United States Lollipop Pediatric Dentistry & Orthodontics Full time
Job Summary:

We are seeking a highly skilled and experienced Clinical Manager to oversee the clinical operations of our pediatric and orthodontic dental practice. The ideal candidate will have a strong background in dental management, excellent leadership skills, and a passion for delivering exceptional patient care.

Key Responsibilities:

Oversee daily clinical operations, ensuring a smooth and efficient workflow.
Coordinate patient schedules with clinical staff to optimize appointment flow and minimize wait times.
Ensure that all clinical procedures adhere to best practices and industry standards, especially within pediatric dentistry.
Maintain clinical supplies and equipment, ensuring they are adequately stocked, sterilized, and functioning properly.

Team Leadership:

Manage and lead clinical staff, including dental assistants.
Provide training, guidance, and performance feedback to clinical staff.
Foster a collaborative and positive work environment, encouraging continuous improvement and team development.
Assist in the recruitment and onboarding of clinical staff.

Patient Care and Communication:

Ensure that high-quality patient care is delivered consistently and compassionately.
Monitor patient feedback and address any concerns related to clinical care or patient experiences.
Work with pediatric patients and their families, creating a warm, comfortable environment to ease dental anxieties.

Compliance and Safety:

Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
Maintain accurate patient records and ensure confidentiality.
Implement and monitor infection control protocols and ensure all clinical areas are up to safety and cleanliness standards.

Collaboration with the Administrative Team:

Work closely with the Clinical operations manager and administrative team to improve operational efficiency.
Collaborate on patient scheduling, billing inquiries, and overall patient flow.
Assist with developing and implementing policies and procedures that improve both patient experience and clinical efficiency.

Performance Monitoring and Reporting:

Track key clinical metrics, including patient satisfaction, treatment outcomes, and staff productivity.
Provide regular reports to practice leadership on clinical performance and areas for improvement.
Proactively identify opportunities for process improvements and quality assurance.

Qualifications:

At least 3-4 years of clinical experience in a dental setting, with at least 2 years in a supervisory or management role.
Experience in pediatric dentistry is highly preferred.
Strong knowledge of dental equipment, materials, and procedures.
Proficiency in dental practice management software and Microsoft Office Suite.
Excellent communication, leadership, and problem-solving skills.
Ability to handle sensitive patient issues with compassion and discretion.

Key Competencies:

Leadership and team management.
Strong organizational skills.
Attention to detail and patient care focus.
Knowledge of dental compliance and safety regulations.
Ability to work in a fast-paced environment.

Benefits:

Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
Continuing education opportunities.

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