Gas Service Operations Director

6 days ago


Orange, Connecticut, United States Iberdrola Full time

About the Role

We are seeking a highly skilled and experienced individual to lead our Meter Services team as a Gas Service Operations Director. This is an exciting opportunity for a seasoned professional to join our organization and drive business growth while ensuring exceptional customer service.

Job Overview

The Gas Service Operations Director will be responsible for overseeing the financial and operational activities of our Customer Charged service program, including the fitting & meter service departments within our Southern Connecticut Gas Co. service territory. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of gas industry regulations.

Key Responsibilities

  • Directs the coordination and general oversight of supervisors and field personnel within the service territory associated with all customer-facing meter service activities.
  • Oversees emergency response operations within the company's territory.
  • Ensures compliance with Company, Federal, and State policies, and regulatory requirements, including PURA reports.
  • Responsible for maintaining Charge Customer Service & meter service budgets.
  • Develops and maintains ongoing programs to increase operating efficiencies, promote safety, identify best practices, and reduce operating maintenance and capital construction costs.
  • Represents the company before governmental, regulatory bodies, and other public forums, as required.

Requirements

  • Minimum of 10 years of experience in the natural gas industry with a focus on customer interactions.
  • Thorough knowledge of gas utilization equipment repair & maintenance, engineering disciplines, including knowledge of Federal, and state regulations.
  • HVAC license preferred.
  • 5+ years of team leadership experience, driving team performance, engagement, and accountability.

What We Offer

As a Gas Service Operations Director at Avangrid, you will have the opportunity to work in a dynamic and innovative environment with a talented team of professionals. We offer a competitive salary range of $126,000 - $168,000 per year, commensurate with experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Location

This position is based in Orange, CT, and may require occasional travel to other locations within the service territory.



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