Senior Customer Field Services Manager

7 days ago

Orange, Connecticut, United States Iberdrola Full time

Job Title: Senior Customer Field Services Manager

We are seeking an experienced leader to oversee the daily activities of our Customer Field Technicians. As a Senior Customer Field Services Manager, you will be accountable for the performance of our team and ensure task completion by setting priorities and coordinating work activities with other supervisors. You will make decisions based on policies, processes, and procedures of the Department and support the Manager of Customer Field Services.

Qualifications: To be successful in this role, you must have a strong educational background and 11 years of professional-level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) experience including time as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers.

Key Responsibilities:

  • Supervise the daily activities of Field Technicians
  • Manage requests for work, prioritize assignments, balance workload, monitor progress and report status as required.
  • Accountable for the performance of the Team.
  • Interpret customer needs to assess requirements for resolution.
  • Makes decisions that are guided by operating procedures that are within the policies, processes, and procedures of the Customer Field Service area.
  • Serves as the first line for handling elevated internal/external customer requests / complaints.
  • Identify and resolve operational and technical problems using defined processes, policies, and procedures.
  • Assist assembling the Work plan schedule, resource forecasts and RC Budget.
  • Reconcile variances.
  • Manages RC Administration (e.g., Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership.
  • Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development.

Estimated Salary Range: $97,504 - $126,755 depending on your level of experience. This salary range is competitive and reflects the value we place on our employees' skills and qualifications. We offer a comprehensive compensation package that includes benefits, opportunities for growth and development, and a collaborative work environment. We believe in attracting and retaining top talent and offering a salary that reflects the market rate for this role.

About Iberdrola: We are a leading global energy company dedicated to developing innovative solutions that meet the world's increasing demand for clean energy. Our mission is to be the trusted partner in the transition to a low-carbon economy. We strive to create value for our customers, employees, and shareholders while making a positive impact on the communities we serve.

Career Opportunities at Iberdrola: If you're passionate about leading teams and driving results, consider joining our dynamic and inclusive workforce. We invite you to explore our current job openings and discover how your skills and experience can contribute to our success.

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