Shift Manager

4 days ago

Norman, Oklahoma, United States Del Taco Full time
Del Taco Shift Manager Job Description

Del Taco is seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will play a critical role in supporting our stores and General Managers in creating an exceptional guest experience.

Key Responsibilities:
  • Support the Restaurant Manager in supervising a team that delivers exceptional results in quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation.
  • Run shifts and support the Restaurant Manager in managing the execution of all Company policies, procedures, programs, and systems.
  • Supervise 1 to 7 Team Members and ensure objectives are reached in all areas while following all Company guidelines.
  • Ensure compliance during shifts with all federal, state, and local laws and ethical business practices.
  • Support the Restaurant Manager in creating and maintaining an 'Employer of Choice' environment.
  • Support the Restaurant Manager in providing leadership, direction, training, and development to the restaurant team.
  • Support the Restaurant Manager in supervising and directing the workforce.
  • Support the Restaurant Manager in making staffing decisions, such as recommending interviews and administering disciplinary action as needed.
  • Deliver effective results in the areas of quality, guest service, safety, security, cleanliness, and product preparation.
  • Exhibit a cheerful and helpful manner.
  • Demonstrate a complete understanding of our menu items and have the ability to explain them to guests accurately.
  • Use the Point of Sale system/cash register to record orders and compute order amounts; collect payment from guests.
  • Understand and adhere to proper food handling, safety, and sanitation standards.
  • Ability to follow all Company operation policies and procedures.
  • Make recommendations to enhance restaurant operations.
  • Maintain a professional appearance and grooming standards.
  • May be required to attend business meetings for training and development.
Requirements:
  • 1-2 years of experience in a quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.
  • Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
  • Demonstrated ability to handle multiple tasks with effective follow-through.
  • Demonstrated ability to motivate and lead staff to achieve organizational goals.
  • General knowledge of computers, POS systems, various electronic devices, and various software.
  • Ability to perform basic business math skills. Cash handling skills desired.
  • Excellent organizational skills for keeping detailed records, reports, and logs.
  • Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures. Ensure OSHA, local health and safety codes, and company safety policies are met/followed.
  • Ability to communicate, develop, and maintain a close, effective relationship with colleagues, department managers, partners, and the public.
  • Implement training and development plans and train staff.
  • Ability to read, write, and speak effectively in English.
  • Open availability to work any shifts as needed.
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate.

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