Customer Service Team Leader

1 day ago


Daly City, California, United States Burlington Stores Full time
Role Overview

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Lead. In this role, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional service, and ensuring a customer-first focus is always top priority.

Key Responsibilities:
  • Model company core values and lead by example, approaching work with professionalism and courtesy.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-centric approach and delivering consistently great experiences.
  • Maintain a neat and organized front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule, including evenings, weekends, and holidays. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as standing and walking for extended periods.

A competitive hourly wage of $18, flexible hours, and an associate discount make this a great opportunity to join our team.

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