Operational Director, Monitoring

6 days ago


Boise, Idaho, United States Ensono Full time
About the Role

We are seeking an experienced Operational Director, Monitoring to lead our IT operations team and drive the development of our monitoring capabilities.

Key Responsibilities:

  • Drive the operational and engineering aspects of services for our clients.
  • Build and lead a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.
  • Ensure monitoring is continuously functioning, generating alerts and tickets properly, along with adopting AI/ML use for efficient data.
  • Oversee global team members responsible for our Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, VMWare Aria, and others.
  • Manage the complete support, management, lifecycle, sustainability, and availability of our Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions to ITSM systems for our Clients.
  • Design, plan, and enable adoption of AI & ML learning in our Monitoring environment.
  • Manage Capital and Expense budget related to licenses, usage, and support of our monitoring tools.
  • Evaluate best of breed tools & practices for monitoring and visibility, and establish strong vendor relationships.
  • Establish strong processes empowered with automation for audit intention.
  • Identify opportunities to improve efficiency through process enhancement and automation maturity.
  • Collaborate with our Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.

Requirements:

  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools like BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think outside the box and refine processes holistically.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives and driving change.
  • Excellent written and communication skills along with interpersonal abilities.
  • Ability to thrive in an independent and collaborative fast-paced environment.
  • Familiarity with industry best practices and compliance requirements relevant to financial services.

Preferred Qualifications:

  • Bachelors degree in a related field.
  • Masters degree in information technology.
  • Advanced ITIL certification or training.
  • Experience with AI/ML integration into ITSM practices is a plus.


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