Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to provide exceptional service to our clients at Glacier Bank.
Key Responsibilities:- Provide prompt and courteous service to customers via phone, ensuring their needs are met and issues are resolved efficiently.
- Interact with customers, vendors, and bank staff in a professional and courteous manner, maintaining a positive and respectful tone.
- Process various transactions, including telephone transfer requests, check orders, stop payments, and Visa Check Card orders/reorders.
- Offer solutions to meet customer needs, adhering to bank regulations and policies while providing exceptional service.
- Provide statement printouts and check copy requests, ensuring accuracy and timeliness.
- Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
- Answer incoming telephone inquiries, providing prompt and extraordinary service to customers.
- Transfer calls to outside offices and staff members, ensuring seamless communication.
- Process transactions, including telephone transfer requests, check orders, stop payments, and Visa Check Card orders/reorders.
- Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets.
- Offer statement printouts and check copy requests, ensuring accuracy and timeliness.
- Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
- Demonstrate a high degree of attention to detail and excellent organizational skills to perform in a fast-paced environment.
- Prioritize and organize a heavy workload, demonstrating effective time management skills.
- Work in a professional manner, consistently demonstrating courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
- Work quickly and accurately, performing effectively under pressure, meeting multiple and sometimes competing deadlines, and making decisions based on regulations, company policies, knowledge, and experience.
- Work both independently and in a team environment, understanding and following complex written and oral instructions.
- Communicate effectively verbally and in writing, possessing basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
- Working knowledge of standard office equipment, with a high school diploma or equivalent.
- Customer service and sales experience, with a moderate level of banking knowledge desired.
We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Representative 1.
What We Offer:- An extensive benefits package, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, vacation, and vacation time.
- A competitive salary and opportunities for career growth and development.
- A dynamic and supportive work environment that values employee well-being and community involvement.
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
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