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Customer Service Representative

2 months ago

Kalispell, United States TrailWest Bank Full time

The Mission of TrailWest Bank is to build loyal, long-term relationships based on trust, prosperity, and community.

Our Operations Team is currently in search of a Full or Part-Time Customer Service Representative in Kalispell, Montana. A successful candidate will:

  • Be motivated and reliable
  • Have strong ethics and integrity
  • Be enthusiastic, have a positive attitude and be approachable
  • Have a passion for excellent customer service
  • Be able to work successfully with a diverse group of people
Responsibilities

Our successful team members perform the following responsibilities every day:
  • Enthusiastically support the Bank's values and mission
  • Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members
  • Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
  • Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
  • Display a high degree of integrity, trustworthiness and professionalism at all times
  • Actively promote teamwork, leading by example and taking initiative to assist others
  • Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
  • Open new accounts and recommend other products and services to meet customer needs
  • Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
  • Maintain consistently punctuality and attendance
  • Follow Bank policy, procedures and guidelines to protect customers and bank assets
Knowledge, Skills and Abilities:
  • Detail oriented
  • Clear, concise, and effective communication skills- both written and verbal
  • Basic Computer skills
  • Willing to learn
Education and Experience:
  • High school diploma or equivalent required; Bachelor degree preferred
  • 1+ year experience interacting with people and displaying excellent customer service skills, demonstrated through work, military and/or education, required
  • Knowledge of and experience with bank products, online banking, mobile banking applications, debit cards, etc. preferred but not mandatory.

If you are interested in an exciting career opportunity with advancement potential, apply today We look forward to hearing from you

TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.