Service Technician

13 hours ago


Spartanburg, South Carolina, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Service Technician to join our team at Johnson Controls International. As a Service Technician, you will be responsible for providing exceptional service to our customers by diagnosing and repairing electronic fire alarm systems and other related building system products.

Key Responsibilities
  • Receive service calls from our Service Resource Center and contact customers to ascertain equipment/system problems.
  • Diagnose issues and perform service and repairs on electronic fire alarm systems and other related building system products.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices.
  • Participate in a scheduled On-call rotation and help train or mentor others on the service team.
Requirements
  • 5+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Valid Fire Alarm License.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Retain any licenses required by National, State, and Local codes.
  • Completion of SimplexGrinnell 4120 Network training within 12 months.

Johnson Controls International is an equal employment opportunity and affirmative action employer.



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