Admin Control Specialist

1 week ago


Lebanon, New Hampshire, United States MAXIMUS Full time
Job Description

We are seeking a highly skilled and experienced Admin Workforce Control to join our team at MAXIMUS. As a key member of our FSA NextGen Program, you will be responsible for monitoring call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.

In this role, you will also be responsible for researching inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries. Your attention to detail, organizational skills, and ability to work independently with minimal supervision will make you a valuable asset to our team.

Key Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Strong background in administrative tasks, including data entry, record-keeping, and customer service.

Preferred Qualifications:
- FSA Department of Education experience preferred.
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.

Salary and Benefits:
The salary for this position is estimated to be between $20.80 and $33.35 per hour, depending on location. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

About Us:
MAXIMUS is an Affirmative Action/Equal Opportunity Employer committed to diversity and inclusion. We are proud to serve veterans and their families, and we strive to create a workplace that is inclusive and respectful of all employees. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we invite you to apply.

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