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Senior Manager, Maintenance Field Engineer
2 months ago
About Otis Elevator Company
At Otis Elevator Company, we are a leading provider of elevator and escalator solutions, serving customers in over 200 countries and territories worldwide. Our mission is to provide safe, reliable, and efficient transportation solutions that meet the diverse needs of our customers and passengers.
Job Summary
We are seeking a highly motivated and experienced Senior Manager, Maintenance Field Engineer to join our team. As a key member of our maintenance team, you will be responsible for providing technical support and guidance to our field associates in the Texas and Oklahoma region.
Key Responsibilities
- Technical Support: Provide technical support to our field associates, ensuring they have the necessary knowledge and skills to perform their duties effectively.
- Leadership and Training: Lead and train field associates engaged in construction, service, and modernization projects, ensuring they comply with safe work practices and industry standards.
- Problem-Solving: Investigate and resolve critical customer problems, utilizing Otis and non-Otis products, and provide solutions and consultations as needed.
- Communication: Interface with internal and external customers, identifying solutions and providing consultations as needed, and monitor field tests, first inspections, and data reports.
- Collaboration: Consult with superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance, and proactively offer assistance to the region regarding the malfunctioning of equipment.
Requirements
- Education: High school degree required; Bachelor's degree preferred.
- Experience: 5+ years relevant technical elevator experience required.
- Skills: Ability to work in a highly team-oriented and dynamic environment, strong written and verbal communication skills, self-motivation, and ability to manage multiple projects and responsibilities.
- Software: Working knowledge of Otis and non-Otis software, and preferred experience with current and vintage Otis and non-Otis products.
About Us
At Otis Elevator Company, we are committed to providing a supportive environment where employees are motivated and empowered to perform at their full potential. We offer opportunities for growth and development, and our Employee Scholar Program is a notable point of pride, through which we sponsor colleagues to pursue degrees or certification programs.
Our Values
We are guided by our Three Absolutes: prioritizing Safety, Ethics, and Quality in all that we do. We are a global, people-powered company, putting people - passengers, customers, and colleagues - at the center of everything we do.