Premier Agency Support Specialist
1 week ago
We are a Premier Allstate Agency located in Seaford, NY, specializing in Home, Life, and Auto insurance. Our team is dedicated to providing exceptional service to our clients and building long-term relationships.
Our Mission:
- To deliver personalized insurance solutions that meet the unique needs of our clients
- To provide exceptional customer service and support
- To foster a collaborative and dynamic work environment
Job Description:
We are seeking a Customer Service Representative to join our team. As a key member of our team, you will be responsible for handling customer inquiries, resolving complaints, and providing policy reviews and cross-selling opportunities.
Responsibilities:
- Handle customer inquiries and complaints in a professional and timely manner
- Call existing customers upon renewal to offer policy reviews and identify new selling opportunities
- Provide information about products and services offered by The Damadeo Agency Inc
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of evolving products and services
Requirements:
- Previous experience in insurance customer service or sales is an asset but not required
- Possess a valid Property & Casualty License
- Bilingual Spanish speaking skills are a plus but not essential
- Excellent communication and interpersonal skills to build rapport with clients
- Able to prioritize and multitask in a fast-paced environment
- Working knowledge of Microsoft Office
- Positive and professional demeanor
- Willingness to learn and adapt in a dynamic environment
- Exceptional written and verbal communication skills
About the Role:
This role offers a competitive salary of $50,000 - $65,000 per annum, commensurate with experience. If you are a motivated and results-driven individual looking to grow your career in the insurance industry, we encourage you to apply.
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