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Front Desk Representative

1 month ago

Middleburg, Florida, United States Salamander Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Salamander Resort and Spa.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling guest inquiries and requests, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:
  • Greet and welcome guests upon arrival, ensuring a warm and welcoming experience.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Answer phone in a timely manner.
  • Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.
  • Keep activity log updated to allow for proper follow-up.
  • Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
Requirements:
  • High school or equivalent education required.
  • Must be 18 years of age or older.
  • Hospitality experience is preferred.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires excellent communication and customer service skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
Benefits:
  • Health & Welfare
  • 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible
  • Dental and Vision
  • Paid Time Off
  • Company Paid Holidays(8)
  • Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
  • Discounts on dining, retail, spa, golf, and other hotel & resort amenities
  • Free meals
  • Free uniforms

We invite you to explore joining our friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.

Please apply online at:

  • Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.