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Customer Engagement Specialist

2 months ago

Kennedy Space Center, United States M. Coast Full time

M. Coast is dedicated to providing the most innovative and memorable client experience in the industry. We combine products and solutions to empower businesses in building, operating, and enhancing their brand. We are actively seeking a motivated and enthusiastic individual to fill the role of Client Support Associate, contributing to our ambitious objectives. The primary responsibility of the Client Support Associate is to enhance awareness of the company and its offerings while delivering strategic and consistent messaging to all target audiences.

This year is poised to be our most successful yet, as we continue to expand both our client base and our workplace culture. Our Client Support Associate team excels at fostering positivity and diversity across various departments and with our esteemed clients. Our philosophy emphasizes recognizing and rewarding our employees' achievements through promotions, competitive compensation, and, most importantly, acknowledgment. If you possess enthusiasm, strong interpersonal skills, and a desire to advance your career with a reputable company, the Client Support Associate position may be the perfect fit for you.

Key Responsibilities of the Client Support Associate:

  • Engage with potential customers by providing information about the products and services offered by our clients.
  • Establish lasting relationships with clients through effective interpersonal skills and overall approachability.
  • Address inquiries regarding services and elaborate on the advantages of our brand compared to competitors.
  • Participate in regular strategy meetings with the Client Support Specialist team to develop plans for meeting customer acquisition standards and sales objectives.
  • Attend training sessions on new products, services, or sales promotions to ensure customers receive the most accurate and current information.
  • Process customer orders efficiently and accurately.
Qualifications for the Client Support Associate:
  • 0-2 years of experience in a customer-focused role is preferred.
  • High School Diploma or equivalent is required.
  • A college degree is preferred but not mandatory.
  • Excellent communication skills are essential.
  • Ability to manage multiple responsibilities with flexibility.
Benefits for the Client Support Associate:
  • A positive and inclusive workplace culture.
  • Opportunities for professional growth and advancement.
  • Time off on all major holidays.
  • Travel opportunities and company-sponsored events.
  • A consistent schedule and job stability.