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Healthcare Reception Specialist
2 months ago
The Medical Receptionist at MIMI JIMENEZ serves as the initial point of contact for patients, delivering outstanding customer service while ensuring efficient front desk operations. This position entails welcoming patients, managing appointment schedules, addressing inquiries, and supporting the administrative tasks of the medical facility.
Key Responsibilities:
- Patient Engagement:
- Warmly and professionally greet patients upon arrival.
- Facilitate the check-in and check-out processes for appointments.
- Provide detailed information about services and address patient inquiries.
- Appointment Coordination:
- Utilize clinic management software to schedule and confirm patient appointments.
- Efficiently manage cancellations and rescheduling requests.
- Oversee the daily appointment calendar to ensure smooth operations.
- Administrative Support:
- Respond to phone calls and emails promptly and professionally.
- Maintain accurate and up-to-date patient records.
- Process payments, issue receipts, and handle billing inquiries.
- Assist in preparing and maintaining patient documentation.
- Customer Service Excellence:
- Ensure a clean and inviting reception area.
- Deliver exceptional service to all patients and visitors.
- Address and resolve patient concerns in a timely and professional manner.
- Collaboration with Clinical Staff:
- Provide administrative assistance as needed by clinical personnel.
- Communicate effectively with healthcare providers to ensure coordinated patient care.
- High school diploma or equivalent; additional certification in office administration or a related field is advantageous.
- Demonstrated experience as a medical receptionist or in a comparable role.
- Familiarity with medical office protocols and terminology.
- Proficient in Microsoft Office Suite and medical management software.
- Excellent communication and interpersonal skills.
- Strong organizational skills and ability to multitask.
- Capability to handle sensitive information with confidentiality.
- Customer service-oriented with a friendly and professional demeanor.
- This role is situated in a clinical setting, requiring prolonged periods of sitting, computer usage, and in-person interactions with patients and staff.
