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Front Office Operations Specialist
2 months ago
At Baptist Memorial Health Care, we are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team. This role is responsible for promoting a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures.
Key Responsibilities- Completes daily front office operations through excellent organizational and time management skills.
- Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
- Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
- Demonstrates compliance with all revenue cycle responsibilities.
- Preferred: Associate's Degree
- Minimum: High School Diploma
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency.
- Skill to write legibly and record information accurately as necessary to perform job duties.
- Experience in clinical office work and/or general cashier work.
- Knowledge of medical terminology preferred.
- Experience with EMR and Clinical Trial Management System.
- Computer skills to include MS Work, Excellent organizational skills. Detail oriented.
We offer a competitive salary, paid vacation/time off, continuing education opportunities, generous retirement plan, health insurance, sick leave, service awards, free parking, short-term disability, life insurance, health care and dependent care spending accounts, education assistance/continuing education, and employee referral program.
