Associate in Revenue Cycle Operations
2 weeks ago
Become a part of athenahealth's dedicated team
At athenahealth, we are committed to building a sustainable and accessible healthcare ecosystem for everyone. As a member of our expanding team, you will be instrumental in addressing intricate client challenges within the Revenue Cycle Case & Escalation Management (RCCEM) division.
Position Overview:
The RCCEM division is tasked with generating actionable insights across our operations while ensuring alignment with athena's core values. In your role as an RCCEM Associate, you will collaborate closely with both internal and external partners to facilitate client issue resolution through our centralized issue management platform within Salesforce.
Key Responsibilities:
- Engage with stakeholders to enhance client issue resolution processes
- Follow established protocols for issue reporting
- Examine data to deliver actionable insights
- Support the service roadmap by presenting business cases
- Identify avenues to elevate client satisfaction
Required Qualifications:
- Experience in medical billing or the US healthcare sector is preferred
- A strong eagerness to learn and effective problem-solving capabilities
- Ability to excel in a fast-paced and collaborative setting
- Bachelor's degree or equivalent professional experience
Skills & Knowledge:
- Proficiency in Excel and various business applications
- Capability to analyze extensive data sets
- Strong communication and research skills
- Excellent problem-solving and project management skills
About athenahealth:
A recognized leader in healthcare technology, athenahealth is dedicated to fostering a healthier future for all. Our organizational culture encourages innovation and teamwork, with a strong emphasis on community engagement through diverse initiatives.
Benefits of Joining Us:
Being part of athenahealth means enjoying comprehensive health and financial benefits, employee assistance programs, tuition support, and a culture that prioritizes diversity and inclusion. We advocate for work-life balance through flexible arrangements and offer numerous opportunities for personal and professional development.
Commitment to Equal Opportunity:
athenahealth is an equal opportunity employer, committed to diversity and does not discriminate based on race, color, religion, gender, disability, age, veteran status, or any other protected characteristic. We are dedicated to providing reasonable accommodations for applicants with disabilities throughout the hiring process.
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