Customer Experience Specialist

2 weeks ago


Lenexa, Kansas, United States KGPCo Full time
About KGPCo

KGPCo is a key strategic partner to the world's leading communication and technology companies, creating innovative networks. We combine Network Services and Supply Chain Solutions to build, optimize, and maintain networks.

Our Vision

We enable our customers to navigate today's challenges and implement tomorrow's innovations by providing unmatched expertise in network services and supply chain solutions.

Job Summary

Serve as a point of contact to assigned customers, building positive relationships and providing excellent customer service.

Key Responsibilities:
  • Customer Service: Provide manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
  • Account Management: Utilize the CRM to document activities and account summary notes to ensure customer satisfaction.
  • Communication: Participate in customer calls to provide updates on orders and/or answer questions.
Requirements
  • Education: Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
  • Experience: Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
  • Skills: Proficient with Microsoft Office including Word, Excel, and Outlook. Excellent written and verbal communication and strong organizational skills.
Benefits
  • Medical, Dental, Vision and Supplemental insurance plans.
  • Flexible Spending Accounts.
  • 401(k) with Company match.
  • Generous vacation, holiday, and sick/safe time.
  • Pet insurance for our non-human family members.
Salary

$55,000 - $65,000 per year.



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