Retail Operations Leader

3 days ago


Albany, Georgia, United States Food Lion Full time
Job Description
As a Front End Supervisor at Food Lion, you will be responsible for ensuring that our customers receive excellent customer service while maintaining high standards of service. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to achieve this goal. Your exceptional customer service skills and ability to multitask will enable you to provide fast, easy, flexible and friendly service to customers while engaging them to create a positive shopping experience. With your ability to maintain knowledge of office procedures, you will ensure that store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager. You will also be responsible for ensuring that the work station and front end area of the store has a neat and clean presentation.

Key Responsibilities
• Provide exceptional customer service while engaging customers to create a positive shopping experience
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Perform tasks of sales associate when scheduled or as needed per surge plan guidelines
• Perform tasks of customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end

Requirements
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Estimated Salary
$45,000 per year based on location and experience.

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