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Community Operations Assistant

2 months ago

Silver Spring, Maryland, United States Pratum Companies Full time
Job Overview

Assistant Community Manager

This role involves supporting the community manager in the comprehensive management of the property, overseeing team operations, and ensuring adherence to community regulations and internal quality standards.

Key Responsibilities

  • Oversee property management and staff to ensure compliance with Fair Housing and Fair Credit Reporting regulations, as well as Human Resources and Operations policies.
  • Assist in conducting file audits, managing HUD requirements, and performing occupancy reviews and HUD REAC inspections.
  • Administer HUD recertifications and supervise compliance monitoring, including proper recertification processes and coordinating annual unit inspections.
  • Manage daily outreach, sales, and customer service initiatives to achieve and surpass performance goals.
  • Analyze current market trends and competitive landscape.
  • Enhance revenue while controlling expenses, including managing collections and delinquency rates.
  • Provide exceptional customer service to residents, addressing any issues and ensuring timely completion of maintenance requests.
  • Ensure timely completion of all property reporting, including financial and marketing reports.
  • Operate within budgetary constraints and purchasing guidelines.
  • Maintain the property’s visual appeal through regular inspections of the premises and vacant units.
  • Ensure adherence to company policies and procedures.
  • Attend court proceedings as required.
  • Facilitate and lead staff meetings as necessary.
  • Supervise, assess, and mentor employees in alignment with directives from management.
  • Promote Resident Services initiatives to engage residents in social, educational, and community activities.
  • Prepare operational financial reports for the Regional Property Manager and other corporate departments as needed.
  • Lead recruitment, training, and development efforts to ensure a skilled property team.

Qualifications

  • Prior experience in property management is mandatory.
  • A minimum of two years of experience in Project Based Section 8 as an Assistant Community Manager.
  • Familiarity with HUD regulations and compliance.
  • Understanding of the affordable housing recertification process.
  • Certification as a COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) or equivalent from a recognized compliance training program.
  • Experience in rent collections and financial management.
  • Excellent customer service and communication skills.
  • Strong attention to detail and ability to work independently.
  • Proficient in Microsoft Office Suite and property management software.

Education

High school diploma or GED is required. Proficiency in English, including reading and writing, is essential.

Professional Experience

A minimum of three years in residential property management as an assistant community manager is required.

Work Requirements

The position requires availability to work any day of the week, including weekends. Consistent attendance is crucial, along with the ability to work overtime when necessary. On-call duties may be required, and attendance at resident events outside of regular hours is expected.

Technical Skills

  • Basic computer skills are necessary.
  • Proficiency in Outlook and property management software.
  • Intermediate knowledge of Microsoft Office applications.
  • Basic internet skills are required.

Physical Requirements

Must be able to access all areas of the property and amenities, with the ability to lift and carry weights up to 50 lbs independently and 100 lbs with assistance.

Commitment to Development

Dedication to ongoing personal and professional development through corporate and external training opportunities.

Pratum Companies offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, life insurance, and retirement savings plans.

Pratum Companies is an Equal Opportunity Employer committed to fostering a diverse workforce.