Business Office Representative
2 days ago
SCA Health is a dynamic organization that has grown to 11,000 teammates who care for 1 million patients each year. We support physician specialists holistically in many aspects of patient care, aligning physicians, health plans, and health systems around a common goal: delivering high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
Job SummaryWe are seeking a highly organized and detail-oriented Business Office Representative to join our team. As a Business Office Representative, you will provide support to our facility by performing various business office functions, including medical records, credentialing, admissions, accounts payable, billing, collections, insurance verification, and other duties as assigned.
Responsibilities- Provide support to the facility by performing specific or various business office functions as assigned.
- Schedule surgeries in the computer, including pertinent information, and handle calls from physician's offices regarding scheduling patients, surgeries, or other related calls.
- Answer phone calls in a pleasant manner, deal with physician offices and patient needs expeditiously, and take messages and transfer calls to other departments when necessary.
- Perform pre-registration, ensure authorization is obtained from the physician's office prior to surgery, and complete necessary paperwork for registration.
- Maintain a log for cancelled appointments and perform various clerical duties, such as photocopying forms, reports, and patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
- Verify all scheduled cases as soon as possible and contact patients with financial responsibility to inform them of the center's payment policies and offer payment options if necessary.
- Document all insurance verification and patient calls in the patient's account.
- High school diploma or equivalent required; Associate degree or equivalent preferred.
- Minimum three years of experience in healthcare and minimum of one year of experience in surgery scheduling procedures preferred.
- Ability to work independently and function within a team.
- Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
- Ability to handle stress and be flexible with hours.
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