IT Support Specialist
2 days ago
The estimated salary for this position is $65,000 - $90,000 per year. As an IT Support Specialist at HRU Technical Resources, you will be responsible for providing technical assistance to employees and ensuring a positive experience when engaging with IT.
Key Responsibilities:
- Serve as the first point of contact for employees seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by the employee.
- Walk the employee through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems including the final resolution in the Service Desk System.
Required Skills and Qualifications:
- Experience with Active Directory and Windows Server 2019+.
- Experience with Microsoft Product Suite, including Office 365.
- Experience with deploying/upgrading Windows 10/11 Operating Systems using Intune.
- Experience with Cisco Meraki Firewalls and Access Points.
- Ability to work collaboratively with a team to solve business problems with current technology.
- High energy, strong interpersonal skills, able to manage stressful situations with a positive attitude.
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