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Client Support Specialist
2 months ago
Position: Customer Service Representative / Inside Sales
Company Overview: Join a renowned global distributor specializing in industrial products and solutions. We pride ourselves on our long-standing commitment to excellence and customer satisfaction.
Role Overview: As a Customer Service Representative, you will play a vital role in fostering strong relationships with our clients. Your primary responsibility will be to assist customers in finding the right parts and solutions to meet their needs, particularly during critical equipment failures.
Key Responsibilities:
- Engage with customers via phone and in-person interactions.
- Identify and recommend the appropriate parts and solutions based on customer inquiries.
- Achieve and surpass monthly sales targets while enhancing customer satisfaction.
- Provide accurate quotes and process orders efficiently.
- Deliver exceptional post-order support.
- Measure specifications for a diverse range of parts as needed.
Qualifications:
- A minimum of 1 year of experience in customer service, inside sales, or a related field.
- Strong mechanical and mathematical skills.
- Excellent verbal and written communication abilities.
- Proficient in multitasking and problem-solving.
- Familiarity with computer applications, especially Excel.
- Ability to lift items weighing up to 50 lbs.
- High school diploma or equivalent required.
- Valid driver's license with a clean driving record.
- Experience with SAP or ERP systems is preferred.
- Knowledge of industrial distribution products is a plus.
Benefits:
As part of our team, you will enjoy a competitive salary along with bonus opportunities. We offer comprehensive health, vision, and dental insurance, a 401(k) plan with company matching, paid time off, and tuition reimbursement. Our commitment to your professional growth includes personalized training and career advancement opportunities.
Join us in building a rewarding career with a leader in industrial distribution.
