Customer Service Representative
3 weeks ago
We are seeking a friendly and motivated Customer Service Representative to join our team at U-Haul. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring that they receive all the help they need on their journeys.
This role involves inspecting and maintaining equipment, assisting customers with U-Haul products and services, and using up-to-date technology to dispatch and return equipment. You will work as part of a supportive team to be the face of U-Haul's exceptional service.
In addition to your customer service skills, you should have a valid driver's license and ability to maintain a good driving record, as well as a high school diploma or equivalent. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. This position offers on-the-job education through U-Haul University, and opportunities for advancement.
Benefits:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
About Us:
U-Haul Holding Company is an equal opportunity employer, committed to creating a culture of health and wellness. Consistent with applicable state law, we do not hire individuals who use nicotine products in states where prohibited. We strive to provide a healthy work environment for our team members.
Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
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