Group Housing Coordinator
4 weeks ago
Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests? We are seeking a highly organized and detail-oriented Group Housing Specialist to join our team at MGM Resorts International.
Job Summary:The Group Housing Specialist will be responsible for managing group reservations, setting up room blocks, and ensuring seamless communication between our clients and the hotel operations and sales teams to provide exceptional service and maximize occupancy for group events, meetings, and conferences.
Key Responsibilities:- Review and manage sales contracts, ensuring proper setup in systems and communication with clients and hotel teams.
- Collaborate with sales and hotel operations teams to provide a seamless guest experience from booking to check-out.
- Plan, prepare, and organize reporting for clients, third-party meeting planners, and management throughout the event lifecycle.
- Create weblinks and build rates for group bookings using Passkey, Amadeus, and other property management systems.
- Monitor pick-up reports, pre-audits, and support attrition conversations, uploading rooming lists, and managing sub-block agreements.
- Maintain and monitor room/suite inventory levels, rates, availability, and relevant information for the meeting, convention, sports, and entertainment segments.
- Ensure timely communication between group clients, departmental leadership, and property partners, maintaining accurate records of group bookings, contracts, billing, and payment details.
- Assist in resolving guest or group issues promptly and professionally to ensure customer satisfaction.
- Develop and maintain knowledge of hotel services, features, local attractions, and industry trends.
- At least 1 year of customer or guest services experience.
- High school diploma, GED, or equivalent.
- Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.).
- Prior group housing, front desk, call center, or similar position experience.
- Prior experience working with OPERA, Delphi, Passkey, Amadeus, etc.
- Prior casino, hotel, or similar resort setting experience.
- Competitive hourly rate of $20.00.
- Full-time hours with varied shifts, weekends, and holidays.
- Wellness incentive programs, company hotel discounts, and access to employee dining room.
- Healthcare, financial, and time-off benefits.
- Professional and personal development opportunities.
Are you ready to take your career to the next level? Apply today to join our team at MGM Resorts International
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