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Retail Operations Specialist

2 months ago

Brighton, Colorado, United States Joann Full time

Job Summary

The Key Holder's primary responsibility is to deliver exceptional customer experiences by fostering creativity within our customers and making JOANN their preferred destination. As a vital member of our team, you will drive sales through advanced product knowledge, innovative merchandising, and meticulous counter accuracy. You will also assist the Store Management team in leading the store team members by observing, coaching, and performing operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive business growth.

Responsibilities & Competencies

HEARTS

  • Welcomes every JOANN customer and utilizes the F.A.S.T. service model to meet their needs.

  • Asks open-ended questions to understand customers' project requirements and escorts them to the desired product's location.

  • Engages in friendly conversations with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

  • Lifts boxes from the truck and receiving area, places and arranges items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Moves product from truck to sales floor as needed.

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

MINDS

  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and other events.

  • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.

  • Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance, including cutting counter accuracy, remnants, damages, and inventory management.

  • Works with store management to identify opportunities to drive business growth and increase sales/profit.

INSPIRE

  • Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.

  • Follows up to ensure tasks are completed well and in a timely manner.

  • May act as MOD to open/close store when no member of store management is present.

  • Collaborates with other Team Members or store management on projects in a professional manner.

Physical Demands

  • Stands during an entire shift (other than normal break time).

  • Continuously walks around all areas of the store throughout the shift.

  • Reads written instructions, reports, and other information on paper and computer screens.

  • Orally communicates with customers and other team members on a consistent basis throughout the shift.

  • Inputs data on computer keyboard and handheld units.

  • Uses 2-way radios (hears incoming messages and provides verbal response).

  • Pushes/pulls merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.

  • Lifts, places, and arranges items on shelves and racks.

  • Bends down and reaches above head.

  • Climbs and descends ladder.

  • Individually lifts up to 49 pounds, and group lifts up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Education & Experience

Education

Minimum - High School Diploma or equivalent

Experience

Minimum - 1+ years of supervisory experience in a customer-centric environment