Card Services Specialist
5 days ago
The Card Services Specialist plays a vital role in supporting branch operations for ATM, debit cards, and various other areas. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Process maintenance requests on the debit card portfolio, received from branch retail staff.
- Quality check documents in the Card Services Director Workflow.
- Quality control debit card maintenance performed by retail branch operations.
- Process returned cards as received, log, and put message on Navigator.
- Send returned debit cards as instructed by branch retail staff.
- Ensure proper authority is obtained for POS/ATM limits and Velocity limits.
- Quality control daily debit card orders to ensure cards are correctly ordered.
- Process compromised card lists as received from Fiserv.
- Assist with audits of instant issue and Temporary card stock maintained by Card Services.
- Assist with receiving new card stock from vendors.
- Assist with the review of procedures to ensure they are up to date with any process changes.
- Verify cards on the monthly re-issue report from Fiserv to ensure card information is correct.
- Assist Retail Branch Operations with questions, and problems concerning debit cards.
- Back-up for review and input of Wires.
- Provide exceptional internal customer services and answer and/or assist with questions or issues from Retail Staff or other departments.
- High school diploma or (GED) required.
- One to two years in a retail banking environment preferred.
- Knowledge of rules and regulations related to Deposit Accounts and debit cards.
- Excellent verbal communication skills required.
- Excellent Customer Service skills.
- Solid knowledge of Microsoft Word, Excel, and Outlook.
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Card Services Specialist
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