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Service Advisor

2 months ago

Alhambra, California, United States New Century BMW Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at New Century BMW. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely and efficient repair services, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Customer Service: Greet customers promptly, provide excellent customer service, and ensure customer satisfaction.
  • Repair Services: Coordinate with technicians to ensure timely and efficient repair services, communicate with customers regarding repair status and estimated completion time.
  • Parts and Inventory Management: Assist with parts ordering, inventory management, and ensure accurate and efficient processing of repair orders.
  • Communication: Communicate effectively with customers, technicians, and management to ensure seamless communication and coordination.
  • Quality Control: Ensure high-quality repair services, identify and address any quality control issues, and implement corrective actions as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Working Conditions

This is a full-time position, and the successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and ensuring timely and efficient repair services.