Fertility Treatment Coordinator
1 month ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a key member of our patient care team, you will play a vital role in delivering exceptional patient experiences and ensuring the smooth operation of our fertility treatment services.
Key Responsibilities:
- Maintain accurate and up-to-date patient records, including financial and insurance information
- Optimize patient satisfaction, provider time, and treatment room utilization through effective scheduling and coordination
- Address customer and patient concerns in a timely and professional manner, ensuring effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office, providing a high level of customer service and ensuring a positive experience
Requirements:
- Excellent oral and written communication, interpersonal, and customer service skills
- High School Diploma or equivalent
- Ability to work autonomously and in a team environment
- Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy, and speed with data entry
- Minimum of one year of prior experience in healthcare and familiarity with medical terminology
What We Offer:
- Competitive pay and bonus structure
- Comprehensive training and development opportunities
- Medical, dental, vision, and 401(k) matching
- Generous paid time off and holidays
- Tuition assistance
- Ability to make a meaningful impact in the lives of our patients and their families
We are committed to fostering a culture of empathy, patient focus, integrity, commitment, and compassion (EPICC) in all aspects of our practice. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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