Customer Service Associate

6 days ago


Panama City, Florida, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle inbound and outbound contacts in a professional and courteous manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues as applicable.
  • Accurately document and process customer claims in appropriate systems.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to multitask and prioritize tasks effectively.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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