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Customer Service Representative

2 months ago

Panama City, Florida, United States Orthopaedic Associates (Panama City) Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Orthopaedic Associates (Panama City). As a key member of our front-line staff, you will be responsible for providing exceptional service to our patients and their families, ensuring a positive experience while at our clinic.

Key Responsibilities
  • Phone and In-Person Support: Respond to incoming calls and greet patients in a friendly and courteous manner, assessing the urgency of each call and routing it to the appropriate extension.
  • Preregistration and Scheduling: Interview patients and/or family members to obtain necessary information for preregistration, and use automated systems to expedite patient scheduling.
  • Data Entry and Verification: Accurately enter patient demographics and insurance information into our computerized scheduling and billing system.
  • Referral and Follow-Up: Assist clinics with referrals by entering them into the system and scheduling follow-ups with patients.
  • Team Collaboration: Establish and maintain effective working relationships with physicians, staff, and management, and be able to recognize and respond appropriately to urgent/emergent situations.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 2 years of relevant experience scheduling in a medical office environment, with a thorough understanding of medical office workflows and 1 year of experience working with Electronic Health Records (EHR).
  • Skills and Abilities: Excellent communication and multi-tasking skills, with the ability to work in a fast-paced environment and maintain accurate records.
Benefits
  • Competitive Salary: From $15.00 per hour.
  • Comprehensive Benefits Package: Including 401(k), dental insurance, flexible spending account, health insurance, life insurance, paid time off, and vision insurance.
Work Environment
  • Clinic Setting: Monday to Friday, in a medical office environment.