Customer Service Representative

2 days ago


Panama City Beach, Florida, United States Ewing Outdoor Supply Full time
Job Title: Customer Associate/Driver

About the Role:

Ewing Outdoor Supply is seeking a highly motivated and customer-focused individual to join our team as a Customer Associate/Driver. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring timely and efficient delivery of products, and maintaining a safe and organized warehouse environment.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Deliver products to customers in a timely and efficient manner, adhering to routes and schedules.
  • Load, unload, and prepare delivery vehicles, ensuring safe and secure transportation of products.
  • Inform customers about new products and services, promoting sales and driving revenue growth.
  • Follow DOT regulations and safety standards, ensuring a safe working environment.
  • Coordinate with the team to provide excellent customer service, especially during peak times.
  • Provide accurate information about products, pricing, and after-sales services.
  • Answer customer questions about specific products and services.
  • Cross-sell products and services to drive revenue growth.
  • Provide customer feedback to the Store Manager, ensuring continuous improvement.

Requirements:

  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Basic math skills.
  • Ability to lift 50-70 pounds.
  • Excellent communication skills, capable of building trusting relationships.
  • Ability to perform in fast-paced environments.
  • Valid driver's license.
  • Excellent organizational and time management skills.
  • Good driving record with no traffic violations.

Bonus Points:

  • Bilingual (English/Spanish).
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions.
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
  • Knowledge of inventory stocking procedures.

Benefits:

  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k, IRA).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Family Leave (Maternity, Paternity).
  • Short Term & Long Term Disability.
  • Training & Development.
  • Wellness Resources.
  • Profit Sharing.

About Ewing Outdoor Supply:

We are a family-owned business with over 100 years of experience in the green industry. We pride ourselves on working hard for our customers, growing our employees, and having fun while doing it. We offer a unique culture that values career development, compensation, culture, and care for our employees.



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