Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.
Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local attractions.
- Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups, closed-out and restricted dates, and obtain all necessary information when taking room reservations.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- College coursework in a related field is helpful.
- Experience in a hotel or a related field is preferred.
- High School diploma or equivalent is required.
- Computer experience is required.
- Customer Service experience is preferred.
Highgate Hotels is a premier real estate investment and hospitality management company, offering a dynamic and supportive work environment. As a Front Desk Agent, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company.
We are committed to providing our employees with a competitive compensation package, including benefits and opportunities for growth and development.
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