Receiving Assistant

16 hours ago

South Bend, Indiana, United States Natural Grocers Full time

Job Summary:

The Receiving Assistant is a critical role in the success of our receiving department. As a key member of our team, you will be responsible for assisting the Receiving Manager in ensuring the smooth operation of our receiving processes.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Assist in the accurate receiving of all incoming products, including date, accuracy, and damage checking.
  • Scan all incoming and outgoing products.
  • Stage products for efficient delivery to the sales floor.
  • Process POs, RPOs, mispicks, invoices, and paperwork in a timely and accurate manner.
  • Research and process all discrepancies.
  • Communicate with department managers regarding delivery issues and vendor out-of-stocks.
  • Follow up on special orders.
  • Operate a forklift and pallet jack as required.
  • Maintain a clean and organized back room.
  • Work with department managers to address performance issues within the department.
  • Support store opening and closing activities, including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
  • Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
  • Maintain the safety and security of customers and employees.
  • Assist in training and monitoring of department personnel, including assigning and following up on tasks.
  • Take the initiative to provide additional help and backup in the store and provide store backup on the sales floor when receiving duties are complete.
  • Answer customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
  • Continually increase product knowledge.
  • Use SAP and inventory management software, email, and utilize other IS programs as needed.
  • Work a schedule based on store needs, which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week, and attending mandatory store meetings.

Requirements:

  • High School diploma, GED, or equivalent preferred.
  • 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus.
  • 1 year of experience supervising others preferred.
  • Ability to obtain forklift certification.
  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
  • Ability to manage changing priorities and to stay focused with the task at hand.
  • Possess a sense of urgency in the completion of tasks.
  • Possess excellent customer service skills.
  • Highly organized with great attention to detail.
  • Ability to take direction and follow through.
  • Must be cashier trained and able to count currency.
  • Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Benefits:

  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program

Full-Time Crew Members (30+ hours/week):

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company paid short-term disability insurance)
  • Company Paid Short-Term Disability Insurance
  • Company Paid Life Insurance
  • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary Company Match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with Company Match

Diversity Statement:

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellbeing for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

  • Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
  • Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
  • Must be able to occasionally use the computer for data entry and use of mouse.
  • Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
  • Must be able to frequently to reach above chest.
  • Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

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