Social Media Care Process Manager

3 weeks ago


Cincinnati, Ohio, United States Synchrony Full time

Synchrony is seeking a skilled Social Media Care Process Manager to lead the transformation of our Corporate Consumer Intake process and Social Media Cares process. This individual will use their expertise to oversee the quality and coaching of the Corporate Consumer Relations team with the Customer Experience Specialists.

The ideal candidate will have experience in leading teams, managing processes, and ensuring high levels of customer satisfaction and quality. They will also possess strong communication skills and be able to work effectively with multiple stakeholders.

Key Responsibilities:

  • Provide leadership and guidance to team members working on Complaint Intake, Social Media Cares, and quality processes.
  • Develop and implement strategies to improve customer satisfaction and quality.
  • Maintain accurate records and reports to track progress and identify areas for improvement.
  • Collaborate with other teams to ensure compliance with regulatory requirements.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 5+ years of experience in the financial services industry.
  • 3+ years of experience in leading teams and managing direct reports.

Salary Range: $90,000 - $155,000 USD Annual, eligible for an annual bonus based on individual and company performance.

Benefits:

  • Competitive salary range.
  • Annual bonus based on individual and company performance.
  • Eligibility for adjustment according to market in CA, NY Metro, and Seattle.


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