Patient Service Representative: Family Medicine Specialist
3 weeks ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our Family Medicine team at Saint Francis Health System. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Key Responsibilities- Greets and directs patients and visitors according to established office protocols
- Schedules appointments, registers demographic and billing information, and determines eligibility for patient care
- Collects co-pays and deductibles from patients and requests payments for self-pay balances
- Prepares encounter forms and other supporting billing documentation
- Maintains and distributes provider schedules, including application of templates and hold times
- Posts charges and payments to patient accounts and reviews and corrects rejected or denied claims
- Assists in collections of past due accounts and prepares phone notes for communication to providers
- Distributes mail and other communication to patients, providers, and staff
- Determines eligibility and obtains authorization for services and schedules tests and appointments for referred services
- High School Diploma or GED
- One (1) year experience in a medical office setting
- Demonstrated PC skills and effective organization of multi-task role
- Understanding of healthcare delivery and billing processes in the medical office
- Ability to accurately record and interpret data and communicate effectively with patients and staff
Works directly with patients and/or customers, works with internal/external customers, and works with other healthcare professionals and staff.
EOE Protected Veterans/Disability-
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