Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Paine Insurance Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and support to our clients and prospects.
Key responsibilities include processing policy change requests, securing trailing documents, taking premium payments, and providing outstanding customer service. You will also be responsible for claims follow-up calls, ensuring customer satisfaction, and responding to inquiries and sales requests in a timely manner.
To be successful in this role, you must possess excellent communication skills, both oral and written, and be able to multi-task with ease. A Property & Casualty insurance license is required, and bilingual skills in English and Spanish are a plus.
We offer a competitive annual base salary + commission, paid time off, health insurance, hands-on training, and career growth opportunities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Process customer policy change requests
- Secure all trailing documents from customers
- Take premium payments from customers
- Provide exceptional customer service
- Claims follow-up calls
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
- Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe
- Treat each customer contact as a cross and up-sell opportunity including financial products
Requirements:
- Possess an upbeat, positive, and enthusiastic attitude
- Must have ability to multi-task
- Great Customer Service Skills
- Be able to obtain or currently possess a Property & Casualty insurance license
- Strong communication skills, both oral and written
- Bilingual, fluent in both English and Spanish is beneficial
- Possess a genuine willingness to learn, be intuitive, and resourceful and be coachable
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