Change Management Specialist

1 day ago


Gresham, Oregon, United States BCforward Full time
About the Role

We are seeking a highly motivated Change Management Specialist to join our team at BCforward. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide overall customer support services, including identifying potential problems and compliance issues.
  • Maintain and expand relationships with customers by providing proactive support and identifying opportunities for growth.
  • Develop working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.
  • Support customers in navigating Treasury Management products, including all online platforms.
Requirements
  • Excellent verbal, written, and interpersonal communication skills.
  • Outstanding customer service and problem resolution skills.
  • Proficient computer skills, especially Microsoft office applications.
  • Experience with department-specific systems.
  • Advanced knowledge of departmental and bank products and services.
  • Technical support and/or browse skills.
  • Preferred understanding of digital capabilities with experience in Information Technology environment.
  • Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations.
About BCforward

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. We are an equal opportunity employer and welcome applications from diverse candidates.



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