Technical Writer

2 weeks ago


Hanover Park, Illinois, United States BHS Corrugated North America Full time
About the Role

BHS Corrugated North America is seeking a skilled Technical Writer to join our team in Hanover Park, IL. As a Technical Writer, you will be responsible for creating, publishing, editing, and maintaining technical documentation that supports the functions of all technicians.

Key Responsibilities
  • Curate and publish technical content submitted by regional technicians, verified by regional and/or global Subject Matter Experts (SMEs), with a focus on the technical content needed to install, service, and upgrade corrugators.
  • Collaborate with functional teams to develop and update current technical documentation utilized by our technician community.
  • Identify opportunities to expand and enhance the quality of technical documents with optimal media.
  • Consult with Training and functional teams to identify documentation gaps and resolve them with regional and headquarter content knowledge owners.
  • Assist in the administration and maintenance of the training management system and associated records of course attendance and completion.
  • Identify and align all relevant metadata to digital resources are directly accessible for technicians.
  • Administer the Service Express content management system and own the system and functions for the region.
Requirements
  • Bachelor's degree in technical writing, organizational development, or another curation or data management-related field.
  • Strong understanding of documentation development tools, as well as content management system administration.
  • Excellent interpersonal and written communication skills are a must. Ability to successfully interact and understand technical concepts and processes.
  • Project management skills and focus that assure milestones/goals are met, adhering to established timelines.
  • Proficiency in guiding employees through technical products and processes.
  • Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices
  • Ability to lift up to 20 pounds
  • 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
  • Advanced skills in Microsoft products, like Teams and SharePoint and other potential documentation and content management resources.
Benefits
  • Medical, Dental, Vision and Insurance
  • Company-Paid Life Insurance
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Long-Term Disability Insurance
  • Generous 6% 401(k) Match
  • Vacation / Paid Time Off
  • Tuition Reimbursement
  • Legal Assist and ID Theft
  • Employee Assistance Program


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