Technical Writer
2 weeks ago
BHS Corrugated North America is seeking a skilled Technical Writer to join our team in Hanover Park, IL. As a Technical Writer, you will be responsible for creating, publishing, editing, and maintaining technical documentation that supports the functions of all technicians.
Key Responsibilities- Curate and publish technical content submitted by regional technicians, verified by regional and/or global Subject Matter Experts (SMEs), with a focus on the technical content needed to install, service, and upgrade corrugators.
- Collaborate with functional teams to develop and update current technical documentation utilized by our technician community.
- Identify opportunities to expand and enhance the quality of technical documents with optimal media.
- Consult with Training and functional teams to identify documentation gaps and resolve them with regional and headquarter content knowledge owners.
- Assist in the administration and maintenance of the training management system and associated records of course attendance and completion.
- Identify and align all relevant metadata to digital resources are directly accessible for technicians.
- Administer the Service Express content management system and own the system and functions for the region.
- Bachelor's degree in technical writing, organizational development, or another curation or data management-related field.
- Strong understanding of documentation development tools, as well as content management system administration.
- Excellent interpersonal and written communication skills are a must. Ability to successfully interact and understand technical concepts and processes.
- Project management skills and focus that assure milestones/goals are met, adhering to established timelines.
- Proficiency in guiding employees through technical products and processes.
- Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices
- Ability to lift up to 20 pounds
- 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
- Advanced skills in Microsoft products, like Teams and SharePoint and other potential documentation and content management resources.
- Medical, Dental, Vision and Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Generous 6% 401(k) Match
- Vacation / Paid Time Off
- Tuition Reimbursement
- Legal Assist and ID Theft
- Employee Assistance Program
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